"They literally bailed me out" - Neil Wilson, Owner, Wil-Pump Concrete
A 30-year partnership built on trust, expertise, and going the extra mile
The Challenge → When Your Business Depends on Uptime
Neil Wilson runs Wil-Pump Concrete, a concrete pumping operation that's been relying on Hoyer-Warner for three decades. In the concrete pumping business, equipment downtime isn't just inconvenient - it's costly. At $1,200-1,600 per day in lost revenue, every hour matters.
"You're selling parts that are crucial to their business," Neil explains. "Can I even drive to go get the part? How fast can I get that part ASAP?"
The Relationship → More Than Just a Parts Supplier
What makes Hoyer-Warner different? Neil, who's technically a competitor but primarily a customer, puts it simply - "The name, Original, says it all! I've been with them for 30 years - you don't get more gifted of a company than them."
The relationship started when Neil knew nothing about concrete pumps. "Harvey set me up - he came out to the first job and supported and helped me." That hands-on support set the foundation for a partnership that's lasted three decades.
The Crisis → A Part That Didn't Exist in America
The Situation? Neil's accumulator/gear pump failed during the trailer pump era. The part wasn't available anywhere in the United States.
The Problem? Lost revenue of $1,200-1,600 per day while equipment sat idle.
Hoyer-Warner's Solution →
-
Scott connected with Putzmeister in Germany
-
Had the part overnighted from overseas
-
"Literally sat in the pilot's lap and was in my hands the next day"
"Scott literally bailed me out - that was the most jaw-dropping part that showed up," Neil recalls. "In 30 years - it’s so hard to pick just one [example]."
The Team → Expertise You Can't Find Elsewhere
Neil's relationship extends beyond Harvey to the entire Hoyer-Warner team:
"Dan and Scott - they’re amazing. They are a breed of their own."
The depth of their expertise goes beyond just selling parts:
-
"Scott helped me patent my own truck - helped me with the hydraulics"
-
They maintain inventory for older equipment that others don't stock
-
"You can call them up - and they get it for you"
"The generosity is so unmatched," Neil emphasizes.
The Competitive Advantage → A Competitor's Perspective
What's remarkable about Neil's testimonial is his unique position as both customer and competitor. "I'm a competitor of theirs - not a threat to them - Scott and Dan will put the wrench down to save you from going down on a job."
This speaks to Hoyer-Warner's character, they prioritize customer success over competition.
"I owe so much to Original [Concrete] for everything that they've done. They are the sort of people that will bail you out."
Looking Forward → The Digital Evolution
When asked about online ordering, Neil immediately understood the value proposition:
"The best way to think about it is - you're in your car and you broke down and you're unable to get home...whoever comes up with the widget first - it ships that day/next day."
For Neil, the key to successful online parts ordering isn't just convenience, it's assurance:
"The key to any business ordering parts online - is the part going to hit the basket as quickly as possible... knowing that someone has picked it up and placed it to the side to ship. You know that your part has been touched."
He understands the same personal attention that he's received for 30 years is matched with Hoyer-Warner online; "You can visually see Scott or Dan choose and pick up the product and mail it - just like over the phone."
The Bottom Line
After three decades in business, Neil Wilson has worked with many suppliers. His loyalty to Hoyer-Warner comes down to three things:
-
Reliability → They find solutions when others can't
-
Expertise → Deep technical knowledge that solves real problems
-
Character → They genuinely care about customer success
"They generally don't care what it costs for shipping [when you need a part ASAP]" - because they understand that keeping your operation running is priceless.
Ready to experience the Hoyer-Warner difference? Whether you need parts now or want to explore our new online ordering system, we're here to keep your concrete pumping operation running strong.
Call 630-766-3498 or visit www.hoyerwarner.com